Seednet is an operating division of Landmark Operations Limited (ABN 73 008 743 217)
Seednet takes its obligation to protect personal information seriously and is committed to ensuring your privacy. Since 21 December 2001 most organisations in Australia have been bound by the National Privacy Principles (NPPs) of the Privacy Act 1988 which regulates the collection, storage and use of personal information.
Why do we collect and use personal information?
We collect personal information so that we can conduct our business. The business of Landmark is described in detail in other documents like our annual report. Briefly, we are involved in almost all aspects of agribusiness including the purchase and sale of grain, particularly wheat, wool, livestock, cotton and real estate. Other activities include distribution of agricultural chemicals and fertiliser, merchandising and transport services. Associated products and services such as research and development assistance, agronomy, risk analysis, insurance and financial services are also provided.
We conduct a range of activities, such as managing our commercial relationships with others, performing administrative functions, informing customers and others about our products and services by direct marketing methods, building and maintaining business relationships, and complying with legal requirements.
What personal information do we collect, use or disclose?
We collect a broad range of personal information about our customers, prospective customers, contractors, suppliers, introducers, agents, service providers and employees.
The information we collect will be necessary for the provision of goods and efficient services to our customers. This information can include (but is not limited to) information about things like names and contact details, financial status and information (such as credit card details), credit history, transaction history, insurance history, banking details, or personal references. Some sensitive information may also be collected such as membership of an association (for example, a farmers' federation – so that we can organise payment of membership fees) or other details given to us while conducting our business and maintaining business relationships.
We will only collect such personal information as is necessary in providing goods or services to you. When personal information is no longer required it will be destroyed or de-identified.
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How do we collect and store personal information?
We may collect personal information arising from any contact you have with us. This may include personal information from:
- Registration forms, contact forms, quotation forms;
- documents such as application forms, letters, e-mails;
- telephone conversations;
- attendance at events we may organise such as auctions and conferences.
Personal information will be stored electronically or in paper files. Wherever possible we collect information from the person concerned, but it may be necessary to obtain information from other people as well. This may include credit reporting agencies when finance checks are undertaken.
Electronic marketing – emails, fax, sms
The Landmark Registration Form allows you to subscribe to receive communication by email. By submitting your details with email address, mobile number and fax number, you authorise for your contact details to be used for communication purposes.
All email communication always includes an unsubscribe link at the footer of the message. If you would like to unsubscribe, please click the unsubscribe link or call Landmark on 1800 888 642.
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Disclosure of personal information
Where necessary for our business we may disclose personal information within and amongst various divisions and operations of the Landmark Group along with other organisations in Australia and overseas, such as:
- related body corporates of Landmark;
- bulk handling companies;
- grower associations;
- seed breeders or licensees of rights and their professional service providers;
- service providers to Landmark;
- financial institutions;
- credit providers, credit reporting agencies;
- joint venture companies;
- insurers; and
- nominated referees.
We require these companies to adhere to strict confidentiality requirements and also seek to ensure that they adhere to the NPPs in relation to information collected for our purposes. We also need to disclose information by law for matters such as reporting purposes, or in order to prevent breaches of the law. The use and disclosure of your personal information may be more fully described in our privacy notices contained in various documentation we use to collect personal information such as grower registration forms, trading account application forms or any other documentation or materials we may require growers or customers to complete from time to time in order to obtain any of our goods or services or update our records.
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Accuracy and security of information
We take all reasonable steps to ensure that the accuracy of personal information collected, used and disclosed by us is correct. You have the right to ensure all personal information we retain is correct. We will correct inaccurate information when identified.
We take all reasonable steps to ensure that information held in paper or electronic form is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification or disclosure. We also take all reasonable steps to ensure that personal information is only used by employees or disclosed to other organisations to the extent necessary for our business purposes.
Destruction and de-identification of personal information
We will take reasonable steps to de-identify or destroy personal information when it is no longer needed by us or for legal requirements.
Access to the personal information we hold about you, and complaint process
If you wish to obtain details of personal information we hold about you, or make a complaint in relation to our handling of personal information, you may contact our Landmark Call Centre on 1800 888 642, or write to “Privacy Officer, Landmark Operations Limited, 380 La Trobe Street, Melbourne, Victoria 3000”. Complaints in relation to personal information will be handled through our normal complaint handling processes.
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If you have any questions about security and the Landmark websites, please contact the Landmark Call Center on 1800 888 642 or email us.
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Our server logs information about the use of the Landmark websites
When you visit the Landmark websites, certain information provided by your browser may be logged by our server, or collected on our behalf by a third party, including:
- the type of browser and operating system you are using;
- the previous website that you visited;
- your server's IP address (a number which is unique to the machine through which you are connected to the Internet – usually one of your service provider's machines);
- your date and time of your visit;
- the address of the pages accessed;
- the documents downloaded;
- your connection speed;
- your screen resolution; and
- your geographical location.
Such information may be used by us in accordance with this policy, and may be used by the third party collecting it in the provision of services to us in support of our use of the information, and for the development of new services.
For what purposes do we use personal information collected through website use?
We use personal information to provide you with access to certain features of the websites. You may not be able to use these features if you do not provide this information.
We may use or disclose the information you provide to us for any of our business purposes including to send you e-mails or direct marketing material providing general information about products or services that we provide or that are available from other persons.
Disclosure of information in chat rooms and bulletin boards
We maintain chat rooms, bulletin board and commenting/blogging services. By accessing these areas, you consent to the disclosure of your personal information to other person(s) participating in any of these services. We are not responsible for the use or disclosure by others of the information you provide whilst using our chat rooms or bulletin board services.
Landmark takes the protection of information from growers and transaction instructions seriously.
As part of this, when you are in the secured sections of the Landmark websites, transactions that you make are transmitted using 128 Bit encryption, using secure sockets layer (SSL) technology. This means that transactions can only be intercepted in their encrypted form.
To ensure your security, you should always run anti-virus software on your computer.
If you have any questions about security and the Landmark websites, please contact the Landmark Call Centre on 1800 888 642 or email us.
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